아톡비즈(기업용) - FMC, CRM, CTI, IVR 서비스 7.1.13 Apk

AtalkBiz Solution Atokbiz service is an application that is provided to Atook corporate subscribers, and you cannot register as a member within the application. Please log in with the ID information issued by Good Telecom. AtalkBiz includes functions that are necessary for general companies to professional call centers, so only necessary functions can be used on multiple devices (Web, tablet, smartphone, IP-Phone) through the cloud method or built-in type. ■ Main functions of Atalkbiz service ※ Representative number -National representative number, landline number, and Internet phone number are used through the Atalkbiz application ※ Incoming function -Incoming calls can be designated as sequential, simultaneous ring, and cyclic methods. Equally applicable to Web, APP, IP-Phone -Receive in the order of incoming calls from overseas or domestically/outside ※ Call forwarding function -Incoming calls from Atalkbiz are transferred to an external number ※ PBX function -PBX function can be used anywhere at home and abroad through wired, web, and APP, and internal call / return function, function to return to external number not only inside the organization. ※ Caller ID -When making a call using the Atalkbiz application, it is possible to make a call by indicating the company's representative number. ※ chatting -Closed chat allows only members of the organization, opening a chat room, and sharing files ※ Click-to-dial -Convenient dialing from the web without having to dial the phone number every time on the phone ※ RBT (Coloring) -When receiving, a pre-designated sound source is transmitted to inform the sender, ※ IVR(ARS) -App, Web, IP-Phone simultaneous application, when receiving, call the preset extension number from Atok APP or other device ※ IVR message -Automatic transmission of pre-designated text after sound source transmission when receiving ※ Receive popup -When receiving, information about the sender is displayed in a pop-up (Web) ※ Private/Public Address Book -Apart from the phone's address book, the address book function in the Atalkbiz application is shared/private separate synchronization function. ※ Organization management -When opening as a group, it provides functions to manage and modify members of the company ※ conference -Provides a shared board for video and audio conferences (up to 4 video and 16 audio) between organizations ※ CRM function (Web) -Customer registration, consultation history, reply reservation, all information DB Excel upload download function -Function to add and modify required items -Provide electronic display function, -Reply reservation, survey function ※ Click to call -Automatic sending by clicking on the screen in CRM ※ Indication of receiving representative number -If there are multiple main numbers, a pop-up shows the incoming call from where. ※ ACD call control -Priority on maximum waiting time -Priority on minimum call time -Skill-based, maximum waiting time priority -Skill-based, lowest waiting time priority -Dedicated Counselor Only (If there is no, the maximum waiting time takes precedence) -Dedicated counselor + maximum waiting time priority -Prior call agent + maximum waiting time priority -Last call agent + minimum call time priority -Equal distribution (Round Robin) -Equal distribution + SKILL-based -Equal distribution + dedicated agent routing + maximum waiting time -Priority distribution of outgoing + incoming call time -Equal distribution + direct call + maximum waiting time ※ Real-time call list -Provides real-time call list by call type ※ Provide admin page -Provide call center and organization subscribers -Organization member management, DB, statistics management ※ Callback -Automatic callback call after sound transmission -An environment where you cannot receive calls (UnReg during a call), call back calls after a certain time -Full list of callbacks provided/down and status change function ※ Transcript -Recording of required lines, separate recording site provided, FTP transmission function ※ Sending and receiving letters of national representative number / MO -SMS, LMS, MMS using the national representative number to receive and send counseling APP ※ SMS -Sending SMS, LMS, MMS via Web, APP ※ statistics -Provides detailed statistics / graph function by counselor, group and period Precautions: Since AtalkBiz uses Internet data, data usage fees may be incurred when using it with wireless data from a mobile operator rather than WiFi. Be sure to check the data limit of your plan before using it. Homepage: http://biz.atalk.co.kr Cafe: https://cafe.naver.com/atalkbiz Blog: https://blog.naver.com/atalkbiz Blog: https://atalkbiz.tistory.com Service inquiries and sales inquiries Tel: 070-8064-7000 https://talk.naver.com/ct/wc5e4d http://biz.atalk.co.kr/support/contact Please contact us at the website or contact us at the contact number below. Developer Contact: +82-2-557-1124 288 Digital-ro, Guro-dong, Guro-gu, Seoul Daereung Post Tower 1st Room 1206 Good Telecom ---- Developer Contact