Как найти выход из любой конфликтной ситуации 1.3 Apk

Any conflicts should be resolved as quickly as possible. Disagreements between individual employees are reflected not only in the productivity of their work, but also in the general psychological climate in the team. In personal relationships, conflicts can cause long-term grievances and, as a result, a break in relations or public ostracism. Conflicts in the family lead to constant quarrels and clarification of relationships, and often to the breakup of the family. You will learn:
• in which cases it is necessary to resort to mediation;
• how to master the tactics of active listening;
• how to involve participants in the conflict in the process of open communication;
• how to reach a mutual agreement;
• how to successfully solve the problem and improve relations;
• How to create an atmosphere of mutual trust and cooperation.
 Conflicts in the work environment affect not only the work of the team, department or company as a whole, but also the emotional state of employees. We will talk about how to behave in conflict situations, namely:
• how to learn to stay calm;
• how to master the art of dispute management;
• how to evaluate your behavior in conflict situations;
• how to express disagreement with the opinions of other people without causing them resentment or discontent.
 We will look at successful negotiation techniques, including the win-win strategy, in which the parties reach a mutually beneficial agreement, learn how to prepare for a constructive discussion and convincingly present our point of view, and talk about when and how to make mutual concessions .
Admittedly, we do not always manage to prevail in difficult situations.